Shipping policy

Last updated: 20230708

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping, including but not limited to the following countries: 

Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Ecuador, Finland, France, Germany, Hong Kong SAR China, Indonesia, Ireland, Israel, Italy, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Uruguay, and Vietnam. 

  1. Shipping Methods and Carriers: We offer shipping services through reputable carriers such as Japan Post, FedEx, and UPS. The available shipping methods include standard ground shipping, expedited shipping, and overnight shipping. The carrier and shipping method will be selected based on the destination, weight, and size of the package.

  2. Shipping Time and Delivery Estimates: Shipping time refers to the estimated time it takes for the package to be delivered after it has been shipped from our warehouse. The actual delivery time may vary depending on the shipping method selected and the destination address. 

  1. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process before the order is finalized.

  2. Tracking and Order Status: Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Please allow some time for the tracking information to be updated by the carrier.

  3. International Shipping: We offer international shipping to select countries. International shipping costs and delivery times may vary depending on the destination and customs regulations. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our control.

  4. Order Modifications and Address Changes: If you need to modify your order or change the shipping address, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make changes or redirect the package.

  5. Lost or Damaged Packages: In the event that your package is lost or damaged during transit, please contact our customer service immediately. We will work with the carrier to resolve the issue and initiate a claim if necessary. Please provide any relevant information or documentation to assist us in the investigation process.

  6. Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy.

  7. Contact Information: If you have any questions or concerns regarding our shipping policy, please contact our customer service team at contact@gbpbio.com.